Before arrival
Our train gets in at 22:40, how do we get in?
Preparing the arrival
Access, parking, reception hours.
Your hotel's AI butler
Your hospitality is his priority.
You built your reputation on the way you welcome guests. Léon carries it onto WhatsApp. He answers your guests with your information and your rules, and gives your team time for what no machine will ever do in their place.
For every place that welcomes travellers.
Your guests write to you before, during and after their stay.
An arrival time, a dinner plan, a train to catch. Léon answers them wherever they are, with your hotel's information.
Before arrival
During the stay
Until what time is breakfast served?
Bringing the house to life
Restaurant, spa, breakfast, facilities.
Outside the hotel
A good place to eat near Lavaux tonight?
Advice beyond your walls
Your favourite places, the ones you choose.
At departure
Can we leave our bags after 11:00?
Looking after guests to the end
Check-out, luggage, transfers, lost property.
Scroll
This is what your guest experiences.
Your guest writes as if to a friend. Léon replies with a butler's courtesy and your hotel's information, then hands over to your team as soon as a person needs to step in.
- i.Arriving after reception has closedHanded to the team
- ii.Where to park near the hotelDirect answer
- iii.A table for the next eveningConfirmed by the team
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Léon · Hôtel du Laconline
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Passed on to receptionArriving around 23:00 · Mrs Keller
What the experts say
People return where they were well received.
Two great names of New York dining and Harvard professors have observed it, each in their own field. Léon exists so your team has the time to welcome guests well.
Service and hospitality
Service is the technical delivery of a product. Hospitality is how the delivery of that product makes its recipient feel.
For Danny Meyer, founder of Union Square Hospitality Group, guests come back because they felt seen and looked after, far more than for a technically perfect meal.
Léon takes the technical part: hours, access, parking. Your team keeps the part guests feel.Danny MeyerFounder, Union Square Hospitality Group
Setting the Table, HarperCollins, 2006
Unreasonable hospitality
Service is black and white; hospitality is color.
Will Guidara led Eleven Madison Park to the title of best restaurant in the world. He recommends getting the essentials exactly right, so the team keeps its energy for the gestures that surprise.
When the repetitive questions are handled, your front desk has more room for color.Will GuidaraFormer co-owner, Eleven Madison Park
Unreasonable Hospitality, Optimism Press, 2022
What the research shows
Available teams create loyal customers, and loyal customers create profitability.Summary of the study
Studying service companies, the Harvard researchers described the “service-profit chain”: staff satisfaction and availability feed perceived quality, which feeds loyalty, which feeds results.
Léon works on the first link: fewer interruptions for your team, more attention for your guests.James L. Heskett, W. Earl Sasser et al.Professors, Harvard Business School
“Putting the Service-Profit Chain to Work”, Harvard Business Review, 1994 · Read the article
The value of a returning guest
Retaining 5% more customers can increase profits by 25% to 85%.Finding of the study
Frederick Reichheld and W. Earl Sasser measured, industry by industry, what a loyal customer is worth. They spend more, cost less to serve and recommend the house to others.
A guest who is well looked after before, during and after their stay is a guest who thinks of you next time.Frederick F. Reichheld & W. Earl Sasser Jr.Bain & Company · Harvard Business School
“Zero Defections: Quality Comes to Services”, Harvard Business Review, 1990 · Read the article
These authors speak about hospitality in general. They have neither tested nor endorsed Léon.
What Léon changes for your house.
You give your guests answers at any hour, and your team more time to welcome them.
i.
Hours given back to your front desk
Opening hours, parking, breakfast, good addresses: Léon takes the questions that keep coming back. Your team focuses on the guest standing in front of them.
ii.
An answer, even when the front desk is asleep
Late arrival, a Sunday question, a guest from abroad: Léon answers at any hour, in the guest's language, and passes anything urgent to your team.
iii.
Your house comes first
Every time a guest asks “where should we eat tonight?”, Léon first suggests your restaurant, your spa, your services, then the addresses you have chosen.
iv.
Connected to your software
Depending on your booking software, Léon checks your arrivals, departures and room status, and prepares your team's handover. Read-only: he changes nothing.
House note
Every day, my front desk spends answering the same questions. An hour of front desk costs me .
- Time freed up for your team, over 30 days22,5 h
- Potential value of that time900 CHF
- Léon subscription− 499 CHF
- Potential balance in your house's favour401 CHF
Time freed up is not a cash saving: it is time given back to hospitality. Indicative calculation based on your own estimates; setup of CHF 3,000 excl. VAT not included.
Your butler,
Léon learns your house before speaking to your guests.
Your front desk is involved at every step, and nothing goes live without your approval.
I.
The log
For two weeks, your front desk notes the questions it receives, without any guest names.
Front desk log
- Parking near the hotel
- Arriving after 22:00
- Are dogs allowed?
- Bus to Montreux
II.
The house book
From it we write Léon's house book: your answers, your tone, and what he must pass on to the team. You review it line by line.
House book · Access
ParkingParking du Marché, 3 min on foot, free from 19:00 to 08:00.
Reviewed by the front desk
III.
The rehearsal
Your team asks him real questions, trick ones included. Léon speaks to your guests on the day you give the green light.
Trick question
“Can you guarantee me a lake-view room?”
Léon passes the request to reception, without promising anything.
Does Léon replace the front desk?
No. Léon is an AI that handles everyday questions: opening hours, access, parking, recommendations. Welcoming guests, exceptions and decisions stay with your team, and your guests can always reach a person.
Can he give wrong information?
He answers only from the house book you have approved. When the answer isn't in it, he says so and passes the question to the team. He never confirms a booking, a table, a price or an access code on his own.
How much work for my team?
At launch, logging the questions and reviewing the house book. After that, a designated person tells us what changes (hours, menu, building works) and we make the update.
Which number does he answer on?
On your hotel's WhatsApp. The number and your house book belong to you, including if you stop.
In which languages?
In your guests' languages. Before launch, we confirm with you the languages your front desk actually receives.
What happens to our guests' data?
Your guests know they are talking to an AI. Only what is necessary is kept, for a period agreed with you. Access, providers and place of processing are set out in writing before launch, under the Swiss Federal Act on Data Protection.
What technology do you use?
Léon runs on recent AI models, framed by our own rules for answering and handing over. We present the architecture and providers to your management in a dedicated meeting, before anything is signed.
Can Léon connect to our booking software?
Depending on your software and the access your vendor allows. The connection is read-only: Léon checks your arrivals, departures and room status for your team, without changing anything. We assess it with you and price it in the quote.
How much does it cost?
Setup starts at CHF 3,000 excl. VAT, then the subscription from CHF 499 excl. VAT per month, about CHF 16 a day. The exact quote depends on your hotel and your needs; we present it after a first conversation with your management.
Your hotel's AI butler
Write to Léon tonight.
Ask him the questions your front desk hears every day, and judge for yourself.